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How ja9 Handles Your Personal Information

When you open an account with ja9, we collect certain personal details to keep your account secure and process payments through bKash, Nagad, and Rocket — and this policy tells you exactly what we collect, why we collect it, and what control you have…

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ja9 How ja9 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply encryption to data in transit and at rest, which means your account details and payment records — including any bKash or Nagad transaction references — are not readable even if intercepted. Account access is protected by OTP verification sent to your registered mobile number, so a password alone is not enough for anyone to enter your account from an unrecognised device. We keep your data only as long as it is needed for the stated purpose, and we review retention schedules regularly.

Encrypted Data Storage All personal and payment data stored on ja9 servers is encrypted at rest. This includes account credentials and any transaction references from bKash, Nagad, or Rocket payments.
OTP Account Security Every new device login triggers an OTP sent to your registered mobile number. This step prevents unauthorised access even if someone else knows your password.
Cookie and Tracking Transparency We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.
Data Retention and Deletion We hold your data for as long as your account is active or as required by applicable rules. Once that period ends, data is deleted or anonymised and no longer linked to your identity.
PRIVACY CONTACT PATHS

How to Reach Us About This Policy

If you want to request a copy of the data we hold on your account, ask us to correct something, or raise a concern about how your information has been handled, our support team is the right place to start. You can reach us through live chat on the ja9 site, by emailing our dedicated privacy address, or through the in-app help section on mobile. We aim to acknowledge data requests within a reasonable period and will confirm the steps we take in writing.

Live Chat Start a chat session directly on the ja9 site or mobile app. Describe your data concern and a support agent will log the request and follow up with next steps.
Email Support Send your data access or deletion request to our support email. Include your registered mobile number and the nature of the request so we can locate your account quickly.
In-App Help Open the Help section inside the ja9 mobile app, select Account and Privacy, then submit your query. Responses go to your registered email address on file.

Common Questions About Your Privacy at ja9

These questions cover what we collect, how long we keep it, and what you can do if you want to change or remove your data. If your question is not here, reach us through live chat or the in-app help section.

We collect your name, email address, and mobile number at registration. If you transact via bKash, Nagad, or Rocket, we also store the transaction reference and the amount to reconcile your account wallet.

Yes. Submit a data access request through live chat or our support email with your registered mobile number. We will compile and share a summary of the personal data linked to your account.

Contact us via the in-app Help section or email support with a deletion request. Some data tied to completed Nagad or bKash transactions may be retained for the period required by applicable financial rules before deletion.

We share limited data only with payment processors handling bKash, Nagad, or Rocket transactions, and with fraud-prevention partners. We do not sell personal data to advertisers or unrelated third parties.

We use session cookies for login continuity and analytics cookies to measure platform usage. You can block or delete cookies through your browser settings, though some account features may not work without session cookies.

This policy covers accounts accessible in supported regions. Whether it applies fully to you depends on your local law and eligible region. If you are unsure, contact support before opening an account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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